We are committed to providing fast and effective order processing. Upon receipt of payment, your items will be dispatched on the second working day. Our team will reach out to you via email or phone to confirm the delivery arrangement.

Our shipping time frame for deliveries is between 3 to 7 working days, ensuring prompt receipt of your purchase.

We provide free delivery island-wide for orders above S$200. For orders below this threshold, a delivery fee of S$20 will be applied.

We understand the importance of accommodating unforeseen circumstances, however, as we aim to dispatch orders promptly, cancellations or changes to orders are not permitted once confirmed.

Nevertheless, if you would like to change your delivery address or postpone the delivery of your order, do give us 2 Full Working Day’s notice in advance of the original delivery date.

We appreciate your understanding that all items are non-refundable, with no trial period offered. However, our limited warranty still applies. Should you wish to exchange a product for a different size or color, we recommend placing a new order, and we will be happy to assist with a return of the original order once received. Please note, we do not offer free delivery for exchanged orders at any amount.

We accept Visa, MasterCard, and PayNow for your convenience.

No, we hold a larger stock in-store. If you cannot find the item you are looking for, please feel free to contact us, or visit our showroom.

Our delivery team will reach out to you within 1-2 working days to address and rectify any such issues.

We guarantee the quality of our luggage with a limited two-year warranty. This covers any functional damage resulting from defects in manufacturing, such as:

• Cracks or breaks in the shell
• Wheels, handles, or telescoping handles that break off and are no longer usable
• Zippers that can no longer be opened or closed
• Fabric tears that render front pocket fabric non-functional

Should any of the above occur, we will repair or replace the luggage for you. We recommend reaching out to us 2-3 weeks prior to your travel date to ensure prompt replacement, as all replacement orders are subject to our standard processing and shipping times. Please note, if an exact replacement is not possible, we will offer a product of equal value.

Our bags and accessories are protected by a limited one-year warranty, providing peace of mind throughout your first year of use. This covers defects in manufacturing resulting in non-functional products, including:

• Manufacturing defects
• Handles that are ripped or torn and are no longer usable
• Zippers that can no longer be opened or closed
• Fabric tears that render the product non-functional

We will repair or replace your product should any of the above occur, within the first year of purchase. We recommend reaching out to us 2-3 weeks prior to your travel date to ensure prompt replacement, as all replacement orders are subject to our standard processing and shipping times. Please note, if an exact replacement is not possible, we will offer a product of equal value.

Yes. Corporate gifting, bulk orders and custom product enquiries are handled by Puen Trading Pte. Ltd., the company behind SKYLON. Please discuss your project with PUEN and share your product requirements, branding, quantity, budget, timeline and delivery needs.

Corporate, bulk and custom-order pricing is assessed on a project-by-project basis rather than through a standard discount structure. Our PUEN team considers the product specifications, customisation, order quantity, sampling, packaging, production timeline and delivery requirements when preparing a tailored proposal and quotation. Please discuss your project with PUEN for further information.

Minimum order quantities depend on the product type and level of customisation. For selected SKYLON products with standard corporate branding, orders may start from 20 pieces. Fully customised products may require a higher minimum order quantity, which our PUEN team will confirm after reviewing your requirements. For quantities below the applicable minimum, available SKYLON products can be purchased directly from our online store.

Yes. Depending on the product, material, quantity and artwork, branding options may include printing, embroidery, logo patches, custom labels or customised packaging. Our PUEN team will review your artwork and recommend the most suitable branding method. A digital mock-up or sample can be provided for approval before production, where applicable.

For corporate orders delivered within Singapore, delivery options and charges will be confirmed in the quotation based on the order size, number of destinations, timeline and handling requirements. Delivery to a single location and multi-address distribution can be arranged where feasible. Expedited requests are subject to stock, production capacity and courier availability.

Corporate, bulk and personalised or customised orders are non-returnable and non-exchangeable once the artwork, sample and order details have been approved and confirmed, except in cases of verified manufacturing defects or approved warranty claims. SKYLON luggage is covered by a two-year limited warranty, while bags and accessories are covered by a one-year limited warranty, subject to the applicable warranty terms. Following inspection, eligible items will be repaired or replaced; an exact replacement is subject to product availability.

Yes. Stock samples, digital mock-ups and custom development samples may be available depending on the product and level of customisation. Sample, setup and delivery charges may apply and will be confirmed by our PUEN team. Any sample cost credited towards a confirmed bulk order will be stated in the quotation. Personalised or customised samples are non-returnable.

Ready to discuss your corporate gifting or custom project? Discuss your project with PUEN.